Controlling Customer Phone Calls: Can You Do It?
Customer service phone representatives have a way of taking a call and making it as short as possible without being rude to the customer. They have received special training on how to manage customer calls. If you were just recently hired on to take calls at an auto dealership, you will (or should!) receive auto dealership phone training. Such training includes all of the following. Controlling the Call The biggest aspect to any customer phone call is managing your time and keeping your call times down.